Top Notch Service – Your happiness is our top priority, if you encounter any issues with Bluetooth earbuds, you don’t need to apply to return the product, prioritize reaching us directly through any available channel, like via Amazon message, our SoundPEATS official customer services are here to assist you, and we’ll do our best to resolve the issue to your satisfaction.
Hi-res Audio Certification – CNET- "Best Earbuds of 2022." World’s first certificated Hi-Res Audio semi-in-ear true wireless earbuds authorized by the Japan Audio Society. It creates a revolutionary breakthrough and brings ultimate music enjoyment and extreme comfort. The frequency response up to 20Hz-40KHz (usually 20Hz-20KHz for other fellows) reproduces the delicate and fresh original sound and restores the beauty of vocals and musical instruments.
Leading LDAC Codec – The stereo headphones with LDAC codec adopt a hybrid encoding scheme to provide more efficient data compression. It ensures a maximum transfer rate of 990kbps and achieves sound quality transmission up to 24bit/96KHz. Compared with SBC, the LDAC can transfer information content up to three times. It reduces sound distortion and achieves a significant improvement in sound quality of Bluetooth 5.3 earbuds. (Note: Not active noise cancelling earbuds)
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14.2mm Driver & 4 Mic – Built-in 14.2mm dynamic driver with open sound field delicately restores heavy low frequencies, clear and high-resolution mids and highs to present powerful and naturally tuned sound. The dual mic design of each wireless earbud and advanced ENC (Environmental Noise Cancellation) tech precisely pick up the human voice in calls and effectively reduce the ambient noise interference, so your voice call can be as clear and smooth as a face-to-face chat, even in a noise.
In-Ear Detection & Total 20 Hours – Insert the wireless earbuds to play instantly and automatically pause when taking them off. The in-ear detection and intuitive touch control make the earbuds easy to operate. The in-ear earbuds last up to 5 hours of playtime (varies by volume and audio files) from a single charge and get 3 recharges by the charging case. So you can enjoy a stress-free listening experience up to 20 hours in total. Bonus: 60ms low-latency game mode and App to customize EQs.
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Sound Quality Issue: "Please ensure that the earphone firmware is up to date and try playing audio on different devices to eliminate any compatibility issues. If the problem persists, please reach out to our customer service team for assistance."
Earbud Charging and Connectivity: "If the earbuds are not charging, ensure that the charging contacts on both the charging case and earbuds are clean and free of debris. If the earbud still does not charge, please reach out to our customer service team for assistance. For connectivity issues, we recommend resetting Bluetooth connections, clearing old device pairings, and repairing."
